Refund Policy
Last updated: September 26, 2026
At Luna Bella, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable or digital products
- Sale or clearance items
- Items marked as final sale
Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please check with your bank or credit card company first, as processing times can vary. If you still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@lunabella.com.
Shipping Returns
To return your product, please mail it to the address provided by our support team. You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Luna Bella
Email: support@lunabella.com