Frequently Asked Questions 

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What products does Luna Bella offer?

Luna Bella offers a range of premium skincare and beauty tools including Pimple Patches, 24K Gold Eye Masks, and eco-friendly Facial Razors for dermaplaning. Our products are designed to elevate your everyday skincare routine with clean, effective ingredients and tools.

How do the Pimple Patches work?

Our Pimple Patches use hydrocolloid technology to absorb impurities and excess fluid from blemishes overnight. Simply cleanse your skin, apply the patch directly over the pimple, and leave it on for at least 6–8 hours or overnight. The patch creates a moist healing environment that reduces redness and helps heal the blemish faster.

Are Luna Bella products suitable for sensitive skin?

Yes! Luna Bella products are formulated with gentle, skin-friendly ingredients suitable for all skin types, including sensitive skin. Our products are free from harsh chemicals and are dermatologically tested to ensure they are safe and effective for even the most delicate skin.

How do I use the 24K Gold Eye Masks?

Cleanse and dry the area around your eyes before use. Carefully peel the eye masks from the sheet and apply them under your eyes. Leave them on for 20–30 minutes, then gently remove and pat any remaining serum into your skin. Use 2–3 times per week for best results.

What is dermaplaning and how do I use the Facial Razors?

Dermaplaning is a gentle exfoliation technique that removes dead skin cells and fine facial hair (peach fuzz), leaving your skin smoother and more radiant. To use our Facial Razors, hold the razor at a 45-degree angle and use short, gentle downward strokes on dry or slightly damp skin. Always use on clean skin and replace the blade regularly for best results.

What is your shipping policy?

We offer worldwide shipping on all orders. Shipping costs are calculated at checkout based on your location. Standard delivery typically takes 5–10 business days, while express options may be available at an additional cost. Orders are processed within 1–2 business days. You will receive a tracking number once your order has been dispatched.

What is your return and refund policy?

We want you to love your Luna Bella products! If you are not completely satisfied with your purchase, you may return unopened and unused items within 30 days of delivery for a full refund. Please contact our customer support team to initiate a return. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

How can I contact Luna Bella's customer support?

We'd love to hear from you! You can reach our customer support team via email or through the contact form on our website. We aim to respond to all inquiries within 24–48 business hours. Follow us on social media for the latest updates, promotions, and skincare tips.